"Walk into any grocery store, bank, or insurance agency, and you will see complexity at work: More products and services are available to consumers than ever before. But, as businesses increase their product and service portfolios in response to evolving customer demands or through mergers and acquisitions, they run the risk of adding too much complexity, which can tax existing resources and ultimately harm returns. In this special report, experts from George Group Consulting and Wharton offer insight on how complexity can create considerable problems for companies -- often while remaining difficult to spot -- and suggest strategies for eliminating complexity or making it work to a company's advantage." Source: Knowledge@Wharton
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