Key Findings:
...a notable share of Americans say they would embrace even wider uses of technology at libraries such as:
- Online research services allowing patrons to pose questions and get answers from librarians:
37% of Americans ages 16 and older would “very likely” use an “ask a
librarian” type of service, and another 36% say they would be “somewhat
likely” to do so.
- Apps-based access to library materials and programs:
35% of Americans ages 16 and older would “very likely” use that service
and another 28% say they would be “somewhat likely” to do so.
- Access to technology “petting zoos” to try out new devices:
35% of Americans ages 16 and older would “very likely” use that service
and another 34% say they would be “somewhat likely” to do so.
- GPS-navigation apps to help patrons locate material inside library buildings:
34% of Americans ages 16 and older would “very likely” use that service
and another 28% say they would be “somewhat likely” to do so.
- “Redbox”-style lending machines or kiosks located throughout
the community where people can check out books, movies or music without
having to go to the library itself: 33% of Americans ages 16
and older would “very likely” use that service and another 30% say they
would be “somewhat likely” to do so.
- “Amazon”-style customized book/audio/video recommendation schemes that are based on patrons’ prior library behavior:
29% of Americans ages 16 and older would “very likely” use that service
and another 35% say they would be “somewhat likely” to do so.
When Pew Internet asked the library staff members in an online panel
about these services, the three that were most popular were classes on
e-borrowing, classes on how to use handheld reading devices, and online
“ask a librarian” research services. Many librarians said that their
libraries were already offering these resources in various forms, due to
demand from their communities.
These are some of the key findings from a new national survey of
2,252 Americans ages 16 and older by the Pew Research Center’s Internet
& American Life Project and underwritten by a grant from the Bill
& Melinda Gates Foundation. The interviews were conducted on October
15-November 10, 2012 and done on cell phone and landlines and in
English and Spanish.
Source: Pew Internet and American Life Project
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