Previous research shows that in the United States, municipal government websites contain both participatory and consumer elements; however, these websites are generally designed to facilitate consumption of government services rather than participation in the policy process. The research presented here, using an original dataset, empirically analyzes how residents use the websites. The evidence indicates that while use of the Internet to facilitate the consumption of government services is more common than participation, there is reason to believe that the Internet could become a vehicle to foster greater participation. The paper concludes with suggestions on constructing
municipal government websites to facilitate greater participation. Source: Center for Research on Information Technology and Organizations. U.C. Irvine
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